The Board of Trustees of the Royal Botanic Gardens, Kew ('we', 'us' or 'our') is committed to protecting and respecting your privacy.
Depending on purpose for which you are providing your personal data to us on our Website for the purpose of the Data Protection Act 1998 (the 'Act'), the data controller (or entity responsible of the data collected) will be either:
The Board of Trustees of the Royal Botanic Gardens, Kew of Royal Botanic Gardens, Kew, Richmond, Surrey TW9 3AB; and/or
The Foundation and Friends of the Royal Botanic Gardens, Kew of Royal Botanic Gardens, Kew, Richmond, Surrey, TW9 3AB; and/or
RGB Kew Enterprises Limited (Company Number 02798886) with registered office at the Royal Botanic Gardens, Kew, Richmond, Surrey TW9 3AB.
(together the 'Kew Group').
Where we (or any member of the Kew Group) collect information from you we will identify the purpose for which the information is to be collected and processed and ask you whether you are happy for us, the relevant Kew Group entity or other third parties identified, to contact you with regard to similar products and services or unrelated products and services. You will not have to receive any marketing in this respect if you do not wish and will be able to opt-in/opt-out of such notifications on the forms set out on this Website (or elsewhere as applicable) or after providing your information. You should follow the instructions on the relevant forms in this respect.
We (or the Kew Group) may collect and process the following data about you:
To help us improve our services, if you send us personal information which identifies you via email, we may keep your email, your email address and 'screen' name. We may also collect information that is available from your browser.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to either the Kew Group or our advertisers/partners. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is typically stored on the hard drive of your computer (as with most websites). Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and to deliver a better and more personalised service. They enable us to:
Generally we do not seek to collect 'sensitive personal data' - that is, data relating to:
We recommend that you do not provide such information to us. If you choose to do so for any reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this policy, or as explained at the time you provide the information.
Under the Act, you may ask for a copy of the information we hold about you and you may request changes be made to this information if it is inaccurate or not up-to-date. Please email firstname.lastname@example.org in these circumstances. If you want to change the details that you have registered online with us, follow the instructions for each individual application.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.
Except for the mailing list activities which we run on some parts of our Website, where you explicitly consent to receive materials from us, we will not use your personal data collected from our Website to carry out unsolicited marketing activities. You may change your choice at any time by contacting us at email@example.com.
We use information held about you in the following ways:
If you are an existing customer, unless you ask us to provide you with additional marketing information we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you (where applicable).
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
We may disclose your personal information to third parties without obtaining further consent from you:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we wish to use your data for such purposes or if we intend to disclose your information to any third party for such purposes and request your consent to these activities. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by emailing firstname.lastname@example.org.
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee (as amended from time to time) to meet our costs in providing you with details of the information we hold about you.